It all begins with customer service. In 2007, we’re implementing extensive changes in the way we serve our customers – changes that will increase
satisfaction and make it easier for customers to do business with us, when
and where it’s convenient for them.
In our increasingly competitive market, it’s important to provide customers with exceptional value. We provide it by offering leading products and services and by bundling these products and services in a variety of Value Packages designed to meet the unique lifestyle and business needs of our customers.
We have a long-standing commitment to the communities we serve and
a history of giving generously to help them thrive socially, culturally and
economically. Many of our employees are active community members,
volunteering their time as leaders, coaches and mentors. We complement
their activities by sponsoring community events and supporting charities
with a focus on helping children and youth reach their full potential. Addressing the unique needs of local communities sets us apart from our
competitors and provides us with tremendous opportunities for growth.
Service. Value. Community. These three areas of focus are equally important in providing our customers with the best experience. This is more than a strategy. It’s at the centre of who we are as an organization.