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At Bell, we strive to bring you the latest advancements in the telecommunications industry to enhance your connectivity. To support this, we are in the process of replacing our aging copper network with our newer 100% fibre-to-the-home network. With fibre to the home, you can take advantage of the world’s fastest Internet technology for all your connected devices. See if fibre to the home is available at your address.

Please call us at 1 888 214-7896 to book an appointment to transfer your services. Note that our professional technician will handle all the required work outside and inside your home. There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.

We are in the process of replacing our aging copper network with our newer 100% fibre-to-the-home network.

Over time, customers on our older network will need to transfer their residential services to our newer network. Should you experience service issues, a repair will require you to transfer your services to our new fibre-to-the-home network.

There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.

Bell sends letters to impacted customers advising them of the new repair policy.

Beginning in 2022, Bell began to proactively transfer residential customers in targeted neighbourhoods to the 100% fibre to the home network. Our teams will contact you directly in advance of any network transfers scheduled for your neighbourhood.

Please note, this means that effective the date communicated to you, we will be shutting down your current Bell residential services on our copper network. If you do not take action by this date, your services will be disconnected and any Bell email, telephone number and saved voicemail messages may be lost. Connectivity to home security, medical and other monitoring services may also be impacted. To avoid losing service, including 9-1-1 access, your current Bell residential services need to be transferred to our newer 100% fibre-to-the-home network.

Please call us at 1 888 214-7896 to book an appointment to transfer your services. Note that our professional technician will handle all the required work outside and inside your home. There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.

• The duration of the transfer appointment is approximately 4 hours.
• There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.
• At least one adult aged 18 years or older must be present at your residence for the entire duration of the appointment.
• The technician will require access to your residence to install the fibre cables and will be working both indoors and outdoors.
• The technician may need to drill a hole no bigger than a dime to install the fibre cable. Rest assured, existing holes will be used whenever possible.

There will be no changes to your current service selections or to your monthly billing as a result of the service transfer.

Internet

Fibre-to-the-home technology will allow you to experience fast response times and increased upload speed at no extra cost. This is beneficial when you are working from home, videoconferencing, transferring files, downloading, streaming or gaming online. You can look forward to an online experience that is fast and smooth. You will also receive a new modem as part of your service transfer.

Fibe TV

There will be no change to your Fibe TV service as a result of the transfer. You can use all the receivers you already have.

Home phone

There will be no changes to your current service selections or to your monthly billing as a result of the service transfer.

Your Home phone service, including access to 9-1-1 emergency services, will not work during a power outage without a battery backup. Services that communicate using a phone line, such as a monitored medical device or home security system, may also not work in a power outage.

To maintain phone service during a power outage, you will need a battery backup, also known as an uninterrupted power supply (UPS). You can purchase one from various retailers who sell electronics and related devices.

Learn more about a battery backup.

Satellite TV

The transfer will not have an impact on your existing Satellite TV service. Should you want to try Fibe TV in the future, a transfer to fibre will accelerate the installation process.

Monitoring devices: home security, alarm systems and medical monitoring devices

Bell recommends that you contact your monitoring device provider directly to confirm what a transfer to fibre means for you.

Please note, while connected to the fibre-to-the-home network, to maintain service to your monitoring devices during a power outage, you will need a battery backup, also known as an uninterrupted power supply (UPS). You can purchase one from various retailers who sell electronics and related devices.

Learn more about a battery backup.

You can call us at 1 888 214-7896 to book an appointment to transfer your services.